I want to get your attention to the most important feature. However, it is missing in ConnectWise control whenever an agent connects to a Mac computer using the ScreeConnect remote application chat window appears rightaway with the notification that the agent has connected. It gives an idea to the PC user that the agent has connected to the computer.
However, the same not go when the agent disconnect from the user's computer user has no idea that weather Agent is disconnected or still working when screen is ideal because there is no notification or messages shows that the agent has disconnected, and even chat windows also not disappears, which happens on windows pc.
This issue is particularly regarding Mac computer, please check on this and do needful.
Customer support service by UserEcho