Under Review

one-time password login verification code email timeout

joe 4 months ago updated by Rishikesh Gajul (Product Manager) 3 months ago 4 1 duplicate

Your email servers are sometimes slow in sending out the ConnectWise Control Login Verification code (the one-time password needed to log into my ConnectWise Control account whenever my browser has updated). The timeout period is only 5 minutes and it is often already expired by the time your servers send it. I have ignored this problem in the past, but decided to submit this request today, as it took three times this morning before your servers finally sent the one-time password in less than 5 minutes. So, my enhancement request is this: (1) The ideal solution is to allow admins to set the timeout for their accounts, perhaps within a range, such as 5-60 minutes. (2) If that's too difficult, simply increase the 5 minutes to a number that is more compatible with the capabilities of your email server, perhaps 15-30 minutes. I don't see the latter as a big security risk. Thanks, Joe

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Duplicates 1

I up-voted this, but since it was submitted 6 years ago with no response from ScreenConnect/ConnectWise (in fact, still shows as Pending Review), I presume it has fallen into the infamous Enhancement Request Black Hole. :) So, I decided to submit a new request: https://control.product.connectwise.com/en/communities/1/topics/3562-one-time-password-login-verification-code-email-timeout