+94
Under Review

uninstall password

Dustin Evans 5 years ago updated by Caitlin M Barnes (Product Manager) 12 months ago 18 1 duplicate

We would like to have the option to add a password to protect the screen connect client from being uninstalled by users with local admin privileges. I have found that when the client is installed from labtech, users don't recognize it and tend to remove it. This causes problems with the labtech SC plugin.

Available in Version:

Duplicates 1

Pending Review
Under Review
-1

Where I understand that you want to limit the client from doing something that he should not a local administrator acces should be respected.

the level of acces screen connect give on a target computer is very important, let imagine a bad user using this feature to lock donw computer under his/her control. the way to prevent removal should be by controlling the user acces level on the target computer and not limiting a correctly authenticated local administrators form removing the software.

Pending Review
+2

That is normally how things would be done. However, we cannot revoke administrative access from clients that own their infrastructure. If we did that, we WOULD be using best practices but we also may not keep our clients. For most clients, limited access is transparent but for most users but for some, admin access is necessary. Furthermore, privileged operating system access for a user should not impede our ability to support that user. Usually, the user is unaware that the software was installed by us in order to support them (despite the onboarding package they receive) and they are under the impression that it is some frivolous program installed by one of those commonly used programs that installs junk along with it (not pointing any fingers) and they remove SC from their computer. When this happens, it is a big waste of time for us to fix it through LabTech. My compromise on this would be as follows; if the user tries to uninstall through the control panel, require a password but also having a command line utility that allows uninstall without a password.

+2

We just need a password prompt like trendmicro has for their software so users cannot uninstall screenconnect.

+1

Panda uses this method too. Works like a charm. Make it possible to edit the password per client, so you don't need to give them a master password, which can be used on every system.

+5

Could we, instead have the capacity to provide an custom message with logo part of the unistall screen. Then the user will know the software was install by there support compagnie with a message that would make it clear for the end user about what they are doing.

That's fair. Software installed by: <company name>

Considering for Future Release

Any movement on this?  If we do not see this on the road map soon I may be forced to move to another remote access client which is not something I am thrilled about...

Considering for Future Release

Also interested in this. 

Suggested workaround - use LT to push the client to machines where it's been uninstalled. Could automate this by just dropping the correct command in the commands table. 

OR - just use LT to remove the registry entries so it's not listed in "programs" control panel. Also easy to do. 

Any movement on this yet? Also, looking for uninstall password to prevent users from uninstalling even if they have local administrator rights.

TrendMicro does this with their antivirus client.

+3

Why hasn't this been added yet? It's been a feature request for 3 years???