I am trying to add notes to the desktops, but the notes feature is not active? How can I make it active?
It seems user you are trying to does not have permission to add and remove notes. To allow that you need to go to
Admin > Security > Edit Role (to whom you want to provide this ability) > check "AddNoteToSession"
You also can check "RemoveNoteFromSession" which will allow user to delete the note too. If you leave it unchecked will provide only 'add note' ability to user.
Hope this helps !!
Customer support service by UserEcho