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Pending Review

Change Cloud Administrator Account

brandon 4 months ago updated by Rishikesh Gajul (Product Manager) 4 months ago 1

I would like to change the name of the "Cloud Administrator Account" that shows up on the clients computers that I remote into to either the technician name or my business name so that the client knows that is is me that is remoting in. 

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Answer

Answer

Hi Brandon,

Thanks for reaching out to us. The "Cloud Account Administrator" name that appears in-session cannot be changed/modified.

We would recommend to create a new user instead of changing it. Use below link to see the steps to create a new user:
https://docs.connectwise.com/ConnectWise_Control_Support_Wiki/Support/How_to_change_Cloud_Account_Administrator_session_name

Answer

Hi Brandon,

Thanks for reaching out to us. The "Cloud Account Administrator" name that appears in-session cannot be changed/modified.

We would recommend to create a new user instead of changing it. Use below link to see the steps to create a new user:
https://docs.connectwise.com/ConnectWise_Control_Support_Wiki/Support/How_to_change_Cloud_Account_Administrator_session_name