session group for unread messages
We often see those blue dots appear for messages sent to technicians from end users, but have to hunt and scroll around to find the machine with the unread message.
It would be great if we could have an "unreadMessages" filter for Session Groups, that would contain a list of only machines that have an unread message (blue dot).
Answer
Hi B14CK_H4WK,
You can create a session group using the session filter UnacknowledgedEventCount>0, which will filter in all computers with an unread chat message into one group.
Hope this helps!
Hi Liam,
You can create a session group using the filter UnacknowledgedEventCount > 0 to create a dynamic group of machines with unread messages. Check out the filter reference for other session groups you can create.
Customer support service by UserEcho
Hi Liam,
You can create a session group using the filter UnacknowledgedEventCount > 0 to create a dynamic group of machines with unread messages. Check out the filter reference for other session groups you can create.