We have been giving client end users access to their computer via our Control server, and most of them are created as Internal users. The Remote Workforce feature has been helpful, although it could use a little refining. But the User list is very basic, and it's hard to see what user is at what client. At the least adding a Client/Customer/Company field would be helpful so we can see who is who. And adding a view to see what computers the user has access to (or an impersonation feature) would help to make sure they only have what they need.
Customer support service by UserEcho