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Pending Review

backstage logging

MBA 1 year ago updated by Rishikesh Gajul (Product Manager) 4 months ago 1

Backstage DOES NOT have any type of log capabilities, meaning if someone connects via backstage there is no way to know.  I confirmed this with Automate support after verifying it myself manually.

Logging is part of legal and regulatory compliance, what is the ETA to get logging in place for this feature?

Available in Version:

Answer

Answer

Hi MBA,

We do have log capability even at the backstage and can be seen it in 'Admin > Audit'. There are two types of it, Basic Auditing would help you fetch a report on all sessions from a specified time range. Whereas Extended auditing will return the same information as a basic auditing query, but it will also automatically record a video of each session. You can refer below link for more information.

https://docs.connectwise.com/ConnectWise_Control_Documentation/Get_started/Administration_page/Audit_page

Answer

Hi MBA,

We do have log capability even at the backstage and can be seen it in 'Admin > Audit'. There are two types of it, Basic Auditing would help you fetch a report on all sessions from a specified time range. Whereas Extended auditing will return the same information as a basic auditing query, but it will also automatically record a video of each session. You can refer below link for more information.

https://docs.connectwise.com/ConnectWise_Control_Documentation/Get_started/Administration_page/Audit_page