Every support session is automatically named as "Untitled Session" in the session log, if a technician not changed it manually.
Therefore, we can hardly identify which video belongs to which support session.
Unfortunately, manually adjusting a session title is easily forgotten and not practical in busy situations.
A configuration that automatically appends an unique value to the session title would help a lot here.
(Just to clarify, I am not talking about the name of a session video file.)
Either you can configure the ressource string "SessionPanel.NewSupportSessionName" to always automatically supplement a unique value to the session title, or
you configure the resource string so that we can additionally add a variable. For example, for the name of the technician.
(Similar to "UnderControlBannerTextFormat" configuration.)
With a solution like this, we could identify easily the session log entriys to a specific session
Customer support service by UserEcho