I need to know in minutes how long and when a user is connected. Now is just shows the times of connect and disconnect. Try to get that into amount of time!
When you say user, are you talking about your internal user, or the end user? In some cases this is the difference between the technician providing service (internal) and the customer needing support (end). This information will better help us answer your request. Thanks!
Customer support service by UserEcho