I own and administrate my self-hosted ScreenConnect and I work with a half dozen technicians who have login accounts. I have had a occasions where a tech needed his password to be reset. The problem is that I am not always available and may be out of reach for days at a time. If a user cannot log in that can bring productivity to a halt.
I would like to be able to delegate the authority to reset passwords to one or more technicians without granting them full admin authority. Right now I believe the only way I can grant this authority to another person is to make that person a full admin.
Can we split off that particular role as a separate line item so that we can define a level of administration permissions that are less than complete "god" permissions? Also, a person with that level of permissions should not be able to reset the password of the "god" admin.
I am not a control freak, I swear!
Customer support service by UserEcho