Under Review

Full control of Android

manet80 4 years ago updated by wesleys 4 months ago 15 1 duplicate

Hello Today Android can only see the screen, I want to ask when will be able to control the user screen Android will thank you for your reply.

Best regards

Available in Version:

Duplicates 1

It is possible to remotely control Samsung devices. Who is the manufacturer of the device you would like to control?

I downloaded both APK files that are listed on the screenconnect.com/download page. Neither file let me fully control a Samsung tablet. I could see the screen and tab through apps but my mouse clicks wouldn't work. Is there something I need to do to get my mouse clicks to work? Thanks!


Please contact our support team here if you're still having this issue. 

I second, third, and fourth being able to have full control over all Android devices, not just Samsung.

Hi also I have the same problem. Can not work with mouse, there is a solution to the topic?

A new mouse mode will be released to our beta group for testing in the next week or so. Are you interested in receiving beta updates?

Absolutely. Thanks!

I'd also love to be apart of a beta testing / release - could someone reach out?  We have a project going that would greatly benefit.

Hey Rick, 

Send a Gmail or Gsuite address to kmartinez@connectwise.com and i'll get you added.

Are you going to expand what android devices can be fully controlled?  Was really hoping to get this option back.


As an MSP I could really benefit from being able to remote control all andriod & iOS devices.

I would appreciate being part of a beta testing of this new product

I would like this feature also.

We have customers with Honeywell PDT Devices for stocktake and require the ability to for unattended access and control the device to complete work/resolve issues for customers.

Android devices are prevalent in warehousing scanners.  Need full control to support these devices.  There are other applications that have this capability why not ConnectWise?  This conversation is over 3 years old.