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Completed

Add Setting to default Wake Lock to enabled on host Connect

Steven 5 years ago updated by Will Harder 2 years ago 11 1 duplicate

Wake-Lock was added in 5.5. Partner requesting to be able to have this default to enabled. (CW-7599095)

Available in Version:

Answer

Answer
Completed

As of 6.0, On-Premise partners can edit the Web.config file and Cloud partners can edit the Web.Config AppSettings to enable Wake Lock as default.

Duplicates 1

+1

Yes, please add this to app.config :)

wake lock enabled on connect and automaticaly removed on disconnect .

Answer
Completed

As of 6.0, On-Premise partners can edit the Web.config file and Cloud partners can edit the Web.Config AppSettings to enable Wake Lock as default.

Can someone clarify if, when enabled, does this option apply to all HOSTS when connected or just applied when an agent connects to a HOST? (I'm hoping just the latter so enabling it does not override laptop power options and screensavers on any machine with Connectwise control installed)

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Hi JoM, 

Whenever a host (support technician) connects into an end users machine it enables Wake Lock. When they disconnect from the remote session, Wake Lock is no longer in effect. 

Hope this helps!