Since the upgrade creating a simple support session for clients has become significantly more involved.
Type Simple Code
Type Session Name
Click Code Actions
Click Change Code to Name
While five steps is only two more steps than three. When supporting hundreds of customers on a daily basis these additional steps add up to more time spent.
I am sure you have the best intentions for your upgrade and I understand you have many different companies using your system in many different ways. For our company we create ad-hoc sessions for each customer and used the simple code method to make the name of the session the name of the customer. Making it easy for our support staff as well as easy for our customers to join.
Having a setting or configuration that automatically makes the code the same as the session should help resolve my issue and should be very helpful to your other customers.
Customer support service by UserEcho