0
Closed

Option to use numbers instead of letters for support codes

Paul Peterson 7 years ago updated by anonymous 7 years ago 1

When we create a support session from our ScreenConnect web UI (for on-demand support), it auto-generates a four-letter code for the client to connect. We would like the option to have this generate a number code instead, which would be easier to provide clients over the phone rather than having to spell out letters using phonetics.

Answer

Answer
Closed

Hey Paul,

We've changed the secure code to generate four numbers instead of four letters. You'll see the change in 6.3. 

http://forum.screenconnect.com/yaf_postst10441_ConnectWise-Control-6-3-Release-Log.aspx

Answer
Closed

Hey Paul,

We've changed the secure code to generate four numbers instead of four letters. You'll see the change in 6.3. 

http://forum.screenconnect.com/yaf_postst10441_ConnectWise-Control-6-3-Release-Log.aspx