Hi there, it would be very helpful if the ScreenConnect agents would report into the ScreenConnect server using the DNS name instead of the IP address. Right now when the service starts on the server it connects to the server by the DNS name setup in the config but the machine then starts reporting in to the IP address of that name.
The issue is, if we ever have to move the server or change the IP address, none of the machines report in anymore and we have to restart their service to get them working again. We have a DR setup where we basically have an offline copy of the server at another location. When we do a DR test we have a way to fail over DNS which works for LabTech but since ScreenConnect is reporting in by IP, that doesn't work and all the agents go offline.
Customer support service by UserEcho