Welcome to the ConnectWise Control for Linux  Bug Report Portal

If you do not have an account, click "Sign in/ Sign up" to get started.

Tips

  • Search for an existing bug report before adding your own. This helps us prevent duplicate entries and improve bug tracking.
  • If you find a matching bug report, give it a thumbs up and throw in a comment with more details about the problem.
  • If you can't find a request for an item you need, create your own bug report. Provide as many details as you can, especially:
    • Software version of the server, host client, and guest client
    • Operating systems affected
    • Any error messages
    • Screenshots

Rules

  • No spam, advertising, or self-promotion.
  • No offensive posts, links, or images.
  • Only one request per post.
  • Administrators have the ability to moderate the forums, including editing, deleting, and moving posts. Posts may be deleted for any reason, with or without notification.

Thank you for sharing your thoughts with us!

+14
Fixed

Portal still not responding.

Joshua Zukerman 1 year ago updated by Tns 4 months ago 72

Still having the same issue of the portal becoming unresponsive after random periods of uptime. Running version 20.2.29488.7519 on CentOS 6.10 virtual machine, 1 vCPU, 2GB RAM. When the server is running, it is slightly faster, though that may be due to unloading more than half of the clients to a new Windows VM in Azure. I'm keeping this server around due to many offline agents (computers) that don't get powered on frequently. That way I can point them to my new server without having to manually reinstall the client agent.

+13
Under review

Portal not responding

frufru 11 months ago updated 2 months ago 35

Today I tried to install the latest version and the problem is still there. I start the service and everything works fine. After an hour I can’t connect to the portal, sometimes half of the page loads but can’t see any clients. While this happens I see high cpu usage from multiple mono instances in top. If I restart the service it works again for an hour. Now back to 19.4 for the hundredth time..

+5
Under review

20.2.29488 System.ServiceModel.FaultException

Ben Delville 1 year ago updated by Timothy Huynh 1 year ago 6

Hi,

Since updating to 20.2.29488 we are experiencing random crashes with the following error:

System.ServiceModel.FaultException: The server was unable to process the request due to an internal error. The server may be able to return exception details (it depends on the server settings). Server stack trace: at System.ServiceModel.MonoInternal.ClientRuntimeChannel.Request (System.ServiceModel.Description.OperationDescription od, System.Boolean isAsync, System.Object[]& parameters, System.ServiceModel.OperationContext context) [0x001e5] in <4b4bc0a3fb7543a5835bd657df724b87>:0 at System.ServiceModel.MonoInternal.ClientRuntimeChannel.DoProcess (System.Reflection.MethodBase method, System.String operationName, System.Boolean isAsync, System.Object[]& parameters, System.ServiceModel.OperationContext context) [0x00031] in <4b4bc0a3fb7543a5835bd657df724b87>:0 at System.ServiceModel.MonoInternal.ClientRuntimeChannel.Process (System.Reflection.MethodBase method, System.String operationName, System.Boolean isAsync, System.Object[]& parameters, System.ServiceModel.OperationContext context) [0x0001e] in <4b4bc0a3fb7543a5835bd657df724b87>:0 at System.ServiceModel.MonoInternal.ClientRuntimeChannel.Process (System.Reflection.MethodBase method, System.String operationName, System.Object[] parameters, System.ServiceModel.OperationContext context) [0x00002] in <4b4bc0a3fb7543a5835bd657df724b87>:0 at System.ServiceModel.ClientRealProxy.DoInvoke (System.Runtime.Remoting.Messaging.IMessage inputMessage) [0x000d5] in <4b4bc0a3fb7543a5835bd657df724b87>:0 at System.ServiceModel.ClientRealProxy.Invoke (System.Runtime.Remoting.Messaging.IMessage inputMessage) [0x00000] in <4b4bc0a3fb7543a5835bd657df724b87>:0 at ScreenConnect.ObjectPool`1[T].InvokeOnInnerProxy (ScreenConnect.ObjectPool`1+Entry[T] entry, System.Runtime.Remoting.Messaging.IMessage message) [0x00004] in <699690eea31b4cd98b738c7766c94592>:0 Exception rethrown at [0]: at (wrapper managed-to-native) System.Object.__icall_wrapper_mono_remoting_wrapper(intptr,intptr) at (wrapper remoting-invoke) ScreenConnect.ISessionManager.GetRootSessionGroupSummaries(ScreenConnect.SessionType,System.Collections.Generic.ICollection`1,System.Collections.Generic.ICollection`1,System.Collections.Generic.Dictionary`2) at ScreenConnect.PageService.GetHostSessionInfo (ScreenConnect.SessionType sessionType, System.String[] sessionGroupPath, System.String filter, System.Nullable`1[T] findSessionID, System.Int32 sessionLimit, System.Int64 version) [0x0020e] in <88d20b90d6504f27b37d03c1e983ee6d>:0 Exception rethrown at [1]: at ScreenConnect.Extensions.PerformUnwrappingInnerException[T] (ScreenConnect.Func`1[TResult] func) [0x00032] in :0 at ScreenConnect.WebServiceReflector+TaskWebMethod.EndInvoke (System.IAsyncResult result) [0x0000e] in <5db6835248974db98c711b0a5f61fe90>:0 at ScreenConnect.WebServiceBase+<>c__DisplayClass22_0.b__3 (System.IAsyncResult _) [0x0000b] in <5db6835248974db98c711b0a5f61fe90>:0 at ScreenConnect.AsyncResult`1+<>c__DisplayClass43_0[T].b__0 (System.IAsyncResult innerResult) [0x00002] in :0 Exception rethrown at [2]: at ScreenConnect.AsyncResult`1[T].End () [0x00062] in :0 at ScreenConnect.WebServiceBase.System.Web.IHttpAsyncHandler.EndProcessRequest (System.IAsyncResult result) [0x000a8] in <5db6835248974db98c711b0a5f61fe90>:0

+4
Under review

How to restart Session Manager?

adam.connor 11 months ago updated 8 months ago 9

Is there a way to restart the session manager in on-prem linux that does not involve rebooting the server?

This is driving me nuts

*yes I'm aware that this sounds very much like a Microsoft joke-
What's the biggest problem with our software? 
It crashes too much
Microsoft Engineer 'we fixed it, we made it reboot faster'

+2

Advanced SMTP Settings Extension broken with 21.1

Justin Shafer 9 months ago updated 9 months ago 5

Hi! I really like the Advanced SMTP extension but since I moved from Linux to Windows and upgraded to the latest, I cannot use this extension. Seems to be something to do with Ajax Control Panel.

+2
Under review

Sticky key stuck on the guest machine

Moises Gerevini 1 year ago 0

Summary: Sticky key stuck on the guest machine

Description: When the guest starts to use the machine, the machine behaves as if some keys were already pressed.

+1
Under review

Need security patches for Linux edition

Willie 4 months ago updated by Caitlin M Barnes (Product Manager) 4 months ago 1

As posted on the ConnectWise security bulletins <https://www.connectwise.com/company/trust/security-bulletins> there have been some security bugs fixed in ConnectWise Control.

While these have been fixed in the Windows branch, we need these patches ported over to the Linux tree as well.  Even if there is not feature parity, we still need the security holes patched.

+1
Under review

20.3.31734.7778 Error

Ben Delville 6 months ago 0

Hi,

I just updated to 20.3.31734.7778, hoping that it will resolve the over year-long saga (fingers crossed!)

One issue I'm noticing is the following error randomly while in the access list:

×Error

System.ServiceModel.FaultException: The server was unable to process the request due to an internal error. The server may be able to return exception details (it depends on the server settings).

Server stack trace:

at System.ServiceModel.MonoInternal.ClientRuntimeChannel.Request (System.ServiceModel.Description.OperationDescription od, System.Boolean isAsync, System.Object[]& parameters, System.ServiceModel.OperationContext context) [0x001e5] in <4b4bc0a3fb7543a5835bd657df724b87>:0

at System.ServiceModel.MonoInternal.ClientRuntimeChannel.DoProcess (System.Reflection.MethodBase method, System.String operationName, System.Boolean isAsync, System.Object[]& parameters, System.ServiceModel.OperationContext context) [0x00031] in <4b4bc0a3fb7543a5835bd657df724b87>:0

at System.ServiceModel.MonoInternal.ClientRuntimeChannel.Process (System.Reflection.MethodBase method, System.String operationName, System.Boolean isAsync, System.Object[]& parameters, System.ServiceModel.OperationContext context) [0x0001e] in <4b4bc0a3fb7543a5835bd657df724b87>:0

at System.ServiceModel.MonoInternal.ClientRuntimeChannel.Process (System.Reflection.MethodBase method, System.String operationName, System.Object[] parameters, System.ServiceModel.OperationContext context) [0x00002] in <4b4bc0a3fb7543a5835bd657df724b87>:0

at System.ServiceModel.ClientRealProxy.DoInvoke (System.Runtime.Remoting.Messaging.IMessage inputMessage) [0x000d5] in <4b4bc0a3fb7543a5835bd657df724b87>:0

at System.ServiceModel.ClientRealProxy.Invoke (System.Runtime.Remoting.Messaging.IMessage inputMessage) [0x00000] in <4b4bc0a3fb7543a5835bd657df724b87>:0

at ScreenConnect.ObjectPool`1[T].InvokeOnInnerProxy (ScreenConnect.ObjectPool`1+Entry[T] entry, System.Runtime.Remoting.Messaging.IMessage message) [0x00004] in :0

Exception rethrown at [0]:

at (wrapper managed-to-native) System.Object.__icall_wrapper_mono_remoting_wrapper(intptr,intptr)

at (wrapper remoting-invoke) ScreenConnect.ISessionManager.GetRootSessionGroupSummaries(ScreenConnect.SessionType,System.Collections.Generic.ICollection`1,System.Collections.Generic.ICollection`1,System.Collections.Generic.Dictionary`2)

at ScreenConnect.PageService.GetHostSessionInfo (ScreenConnect.SessionType sessionType, System.String[] sessionGroupPath, System.String filter, System.Nullable`1[T] findSessionID, System.Int32 sessionLimit, System.Int64 version) [0x0020e] in <670745f3a226439caf75a46c3b0bdff1>:0

Exception rethrown at [1]:

at ScreenConnect.Extensions.PerformUnwrappingInnerException[T] (ScreenConnect.Func`1[TResult] func) [0x00032] in <37c7d21e3f6e49319d016fd8fd6a17b9>:0

at ScreenConnect.WebServiceReflector+TaskWebMethod.EndInvoke (System.IAsyncResult result) [0x0000e] in <038486e282044785bd6943fcbac0084f>:0

at ScreenConnect.WebServiceBase+<>c__DisplayClass22_0.b__3 (System.IAsyncResult _) [0x0000b] in <038486e282044785bd6943fcbac0084f>:0

at ScreenConnect.AsyncResult`1+<>c__DisplayClass43_0[T].b__0 (System.IAsyncResult innerResult) [0x00002] in <37c7d21e3f6e49319d016fd8fd6a17b9>:0

Exception rethrown at [2]:

at ScreenConnect.AsyncResult`1[T].End () [0x00062] in <37c7d21e3f6e49319d016fd8fd6a17b9>:0

at ScreenConnect.WebServiceBase.System.Web.IHttpAsyncHandler.EndProcessRequest (System.IAsyncResult result) [0x000a8] in <038486e282044785bd6943fcbac0084f>:0

+1
Under review

XmlDictionaryString ID 13 not defined in the XmlBinaryReaderSession.

Craig Gauss 1 year ago updated by J Copeland 1 year ago 4

Got the following upon opening the Control webpage
XmlDictionaryString ID 13 not defined in the XmlBinaryReaderSession.

Error goes away and allows login

Linux version: 20.1.29489.7513

Checked /var/log/screenconnect and nothing was recorded

0
Under review

20.3.31734.7751 nothing has changed

frufru 6 months ago updated by Ben Delville 2 months ago 3

It seems .7778 was pulled for some reason but it also had the same problem, .7751 has it too, the server randomly hangs. To be honest this is ridiculous now.