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+14
Fixed

Portal still not responding.

Joshua Zukerman 8 months ago updated by Ben Delville 2 weeks ago 60

Still having the same issue of the portal becoming unresponsive after random periods of uptime. Running version 20.2.29488.7519 on CentOS 6.10 virtual machine, 1 vCPU, 2GB RAM. When the server is running, it is slightly faster, though that may be due to unloading more than half of the clients to a new Windows VM in Azure. I'm keeping this server around due to many offline agents (computers) that don't get powered on frequently. That way I can point them to my new server without having to manually reinstall the client agent.

+10
Under review

Portal not responding

frufru 5 months ago updated by webserver 3 months ago 25

Today I tried to install the latest version and the problem is still there. I start the service and everything works fine. After an hour I can’t connect to the portal, sometimes half of the page loads but can’t see any clients. While this happens I see high cpu usage from multiple mono instances in top. If I restart the service it works again for an hour. Now back to 19.4 for the hundredth time..

+5
Under review

20.2.29488 System.ServiceModel.FaultException

Ben Delville 8 months ago updated by Timothy Huynh 7 months ago 6

Hi,

Since updating to 20.2.29488 we are experiencing random crashes with the following error:

System.ServiceModel.FaultException: The server was unable to process the request due to an internal error. The server may be able to return exception details (it depends on the server settings). Server stack trace: at System.ServiceModel.MonoInternal.ClientRuntimeChannel.Request (System.ServiceModel.Description.OperationDescription od, System.Boolean isAsync, System.Object[]& parameters, System.ServiceModel.OperationContext context) [0x001e5] in <4b4bc0a3fb7543a5835bd657df724b87>:0 at System.ServiceModel.MonoInternal.ClientRuntimeChannel.DoProcess (System.Reflection.MethodBase method, System.String operationName, System.Boolean isAsync, System.Object[]& parameters, System.ServiceModel.OperationContext context) [0x00031] in <4b4bc0a3fb7543a5835bd657df724b87>:0 at System.ServiceModel.MonoInternal.ClientRuntimeChannel.Process (System.Reflection.MethodBase method, System.String operationName, System.Boolean isAsync, System.Object[]& parameters, System.ServiceModel.OperationContext context) [0x0001e] in <4b4bc0a3fb7543a5835bd657df724b87>:0 at System.ServiceModel.MonoInternal.ClientRuntimeChannel.Process (System.Reflection.MethodBase method, System.String operationName, System.Object[] parameters, System.ServiceModel.OperationContext context) [0x00002] in <4b4bc0a3fb7543a5835bd657df724b87>:0 at System.ServiceModel.ClientRealProxy.DoInvoke (System.Runtime.Remoting.Messaging.IMessage inputMessage) [0x000d5] in <4b4bc0a3fb7543a5835bd657df724b87>:0 at System.ServiceModel.ClientRealProxy.Invoke (System.Runtime.Remoting.Messaging.IMessage inputMessage) [0x00000] in <4b4bc0a3fb7543a5835bd657df724b87>:0 at ScreenConnect.ObjectPool`1[T].InvokeOnInnerProxy (ScreenConnect.ObjectPool`1+Entry[T] entry, System.Runtime.Remoting.Messaging.IMessage message) [0x00004] in <699690eea31b4cd98b738c7766c94592>:0 Exception rethrown at [0]: at (wrapper managed-to-native) System.Object.__icall_wrapper_mono_remoting_wrapper(intptr,intptr) at (wrapper remoting-invoke) ScreenConnect.ISessionManager.GetRootSessionGroupSummaries(ScreenConnect.SessionType,System.Collections.Generic.ICollection`1,System.Collections.Generic.ICollection`1,System.Collections.Generic.Dictionary`2) at ScreenConnect.PageService.GetHostSessionInfo (ScreenConnect.SessionType sessionType, System.String[] sessionGroupPath, System.String filter, System.Nullable`1[T] findSessionID, System.Int32 sessionLimit, System.Int64 version) [0x0020e] in <88d20b90d6504f27b37d03c1e983ee6d>:0 Exception rethrown at [1]: at ScreenConnect.Extensions.PerformUnwrappingInnerException[T] (ScreenConnect.Func`1[TResult] func) [0x00032] in :0 at ScreenConnect.WebServiceReflector+TaskWebMethod.EndInvoke (System.IAsyncResult result) [0x0000e] in <5db6835248974db98c711b0a5f61fe90>:0 at ScreenConnect.WebServiceBase+<>c__DisplayClass22_0.b__3 (System.IAsyncResult _) [0x0000b] in <5db6835248974db98c711b0a5f61fe90>:0 at ScreenConnect.AsyncResult`1+<>c__DisplayClass43_0[T].b__0 (System.IAsyncResult innerResult) [0x00002] in :0 Exception rethrown at [2]: at ScreenConnect.AsyncResult`1[T].End () [0x00062] in :0 at ScreenConnect.WebServiceBase.System.Web.IHttpAsyncHandler.EndProcessRequest (System.IAsyncResult result) [0x000a8] in <5db6835248974db98c711b0a5f61fe90>:0

+4
Under review

How to restart Session Manager?

adam.connor 5 months ago updated 2 months ago 9

Is there a way to restart the session manager in on-prem linux that does not involve rebooting the server?

This is driving me nuts

*yes I'm aware that this sounds very much like a Microsoft joke-
What's the biggest problem with our software? 
It crashes too much
Microsoft Engineer 'we fixed it, we made it reboot faster'

+2

Advanced SMTP Settings Extension broken with 21.1

Justin Shafer 4 months ago updated 4 months ago 5

Hi! I really like the Advanced SMTP extension but since I moved from Linux to Windows and upgraded to the latest, I cannot use this extension. Seems to be something to do with Ajax Control Panel.

+2
Under review

Sticky key stuck on the guest machine

Moises Gerevini 9 months ago 0

Summary: Sticky key stuck on the guest machine

Description: When the guest starts to use the machine, the machine behaves as if some keys were already pressed.

+1
Under review

20.3.31734.7778 Error

Ben Delville 3 weeks ago 0

Hi,

I just updated to 20.3.31734.7778, hoping that it will resolve the over year-long saga (fingers crossed!)

One issue I'm noticing is the following error randomly while in the access list:

×Error

System.ServiceModel.FaultException: The server was unable to process the request due to an internal error. The server may be able to return exception details (it depends on the server settings).

Server stack trace:

at System.ServiceModel.MonoInternal.ClientRuntimeChannel.Request (System.ServiceModel.Description.OperationDescription od, System.Boolean isAsync, System.Object[]& parameters, System.ServiceModel.OperationContext context) [0x001e5] in <4b4bc0a3fb7543a5835bd657df724b87>:0

at System.ServiceModel.MonoInternal.ClientRuntimeChannel.DoProcess (System.Reflection.MethodBase method, System.String operationName, System.Boolean isAsync, System.Object[]& parameters, System.ServiceModel.OperationContext context) [0x00031] in <4b4bc0a3fb7543a5835bd657df724b87>:0

at System.ServiceModel.MonoInternal.ClientRuntimeChannel.Process (System.Reflection.MethodBase method, System.String operationName, System.Boolean isAsync, System.Object[]& parameters, System.ServiceModel.OperationContext context) [0x0001e] in <4b4bc0a3fb7543a5835bd657df724b87>:0

at System.ServiceModel.MonoInternal.ClientRuntimeChannel.Process (System.Reflection.MethodBase method, System.String operationName, System.Object[] parameters, System.ServiceModel.OperationContext context) [0x00002] in <4b4bc0a3fb7543a5835bd657df724b87>:0

at System.ServiceModel.ClientRealProxy.DoInvoke (System.Runtime.Remoting.Messaging.IMessage inputMessage) [0x000d5] in <4b4bc0a3fb7543a5835bd657df724b87>:0

at System.ServiceModel.ClientRealProxy.Invoke (System.Runtime.Remoting.Messaging.IMessage inputMessage) [0x00000] in <4b4bc0a3fb7543a5835bd657df724b87>:0

at ScreenConnect.ObjectPool`1[T].InvokeOnInnerProxy (ScreenConnect.ObjectPool`1+Entry[T] entry, System.Runtime.Remoting.Messaging.IMessage message) [0x00004] in :0

Exception rethrown at [0]:

at (wrapper managed-to-native) System.Object.__icall_wrapper_mono_remoting_wrapper(intptr,intptr)

at (wrapper remoting-invoke) ScreenConnect.ISessionManager.GetRootSessionGroupSummaries(ScreenConnect.SessionType,System.Collections.Generic.ICollection`1,System.Collections.Generic.ICollection`1,System.Collections.Generic.Dictionary`2)

at ScreenConnect.PageService.GetHostSessionInfo (ScreenConnect.SessionType sessionType, System.String[] sessionGroupPath, System.String filter, System.Nullable`1[T] findSessionID, System.Int32 sessionLimit, System.Int64 version) [0x0020e] in <670745f3a226439caf75a46c3b0bdff1>:0

Exception rethrown at [1]:

at ScreenConnect.Extensions.PerformUnwrappingInnerException[T] (ScreenConnect.Func`1[TResult] func) [0x00032] in <37c7d21e3f6e49319d016fd8fd6a17b9>:0

at ScreenConnect.WebServiceReflector+TaskWebMethod.EndInvoke (System.IAsyncResult result) [0x0000e] in <038486e282044785bd6943fcbac0084f>:0

at ScreenConnect.WebServiceBase+<>c__DisplayClass22_0.b__3 (System.IAsyncResult _) [0x0000b] in <038486e282044785bd6943fcbac0084f>:0

at ScreenConnect.AsyncResult`1+<>c__DisplayClass43_0[T].b__0 (System.IAsyncResult innerResult) [0x00002] in <37c7d21e3f6e49319d016fd8fd6a17b9>:0

Exception rethrown at [2]:

at ScreenConnect.AsyncResult`1[T].End () [0x00062] in <37c7d21e3f6e49319d016fd8fd6a17b9>:0

at ScreenConnect.WebServiceBase.System.Web.IHttpAsyncHandler.EndProcessRequest (System.IAsyncResult result) [0x000a8] in <038486e282044785bd6943fcbac0084f>:0

+1
Under review

XmlDictionaryString ID 13 not defined in the XmlBinaryReaderSession.

Craig Gauss 8 months ago updated by J Copeland 7 months ago 4

Got the following upon opening the Control webpage
XmlDictionaryString ID 13 not defined in the XmlBinaryReaderSession.

Error goes away and allows login

Linux version: 20.1.29489.7513

Checked /var/log/screenconnect and nothing was recorded

0
Under review

Sending email over SSL not working

Tns 2 weeks ago updated 3 days ago 2

To have emails sent securely we must send email over SSL (or use startTLS). While it worked in the past, it doesn’t work anymore (at least for me)! When I click on « Sent Test Mail » I get a Gateway Timeout message.


I know that the Smtp, username and password are correct since if I UNchecked « Use SSL » and set port to 587, emails are sent correctly. I also tried sending over startTLS by simply checking « Use SSL » and keeping port 587 but I get a lengthy error message related to « Authentication failed »!


As a last resort I decided to use the option « Place email into this specified directory for pickup by an external application ». Click the « Send Test Mail » results in the creation of a eml file as expected. Unfortunately, it seems Screen Connect doesn’t always use the setting specified! For example, trying to send a support email to a guest results in a message telling me my IP is on a blacklist. While this is my problem, Screen Connect should have simply created a file! The same problem is observe with triggers.


All my tests have been done on the latest version (20.3.31734.7778 ) of ScreenConnect


Any help would be greatly appreciated.


Answer

Hi Tns,

We're sorry to hear about the issue you are experiencing. We have tried to replicate this issue on our side but did not succeed. Kindly, contact our Support team for further investigation.

https://www.connectwise.com/services/support

Thanks.

0
Under review

Debian Linux unattended client update broke connection on 21.2.2159.7699

Francis Lessard 3 months ago updated by Rishikesh Gajul (Product Manager) 3 months ago 1

I updated server to 21.2.2159.7699 from 20.12.1734.7640 today. Had much trouble with unattended clients upgrade (had to restart server 3 time to get through all reinstall unattended session)

Now, I find that all Linux (deb) upgrades broke connection from guest to host. Linux Guest appears offline

Doing systemctl status connectwisecontrol-xxxxxxxxxxx on the guest via SSH reveals that the service IS running on the Guest

tried :

sudo dpkg -i MyCompany.ClientSetup.deb again. 

no Errors but Guest is still down.

Please advise