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Unable to update Access clients running Linux

gil.pdo 4 years ago updated by Ben Burner 4 years ago 7

I"m running SC v.6.1.12292.6236 on Ubuntu Server 14.04.5 LTS and all my Linux (Ubuntu, Linux Mint, Zorin OS, etc,) Access clients are still stuck on the old version only windows clients got update when I select all my clients and hit reinstall. This was working fine on SC v.6.0.

ConnectWise Control Version:
Server Affected:
Host Client Affected:
Guest Client Affected:
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Good morning,


Would you mind attempting to reinstall from the Host page one more time and submitting the output after running the following command on the corresponding endpoint (subbing in your server's public thumbprint for the x's):


tail -200 /var/log/screenconnect-xxxxxxxxxxxxxxxx


Regards,

Ben

Good morning,


It looks like the output you submitted is the server log. Would you mind submitting the client log from one of the Linux endpoints that failed to reinstall?


You can generate this log by executing the following command on one of those endpoints (you'll need to substitute in your server's public thumbprint for the x's in the following command):


tail -200 /var/log/screenconnect-xxxxxxxxxxxxxxxx


Regard,

Ben

Good morning,


Thank you for providing that information.


Have you made any customizations to your app.config, either manually or by using the Edit App.Config Settings extension? If so, if you temporarily move the app.config file out of your server's App_ClientConfig directory and resubmit the reinstall command to the Linux endpoints, does the upgrade work?


Regards,

Ben

I did manually probably after version 5.

I moved the the app.config file out of the App_ClientConfig directory and resubmit the reinstall command to the Linux endpoints but the upgrade still didn't work.

Here's my app.config file:

http://pastebin.com/hkgkwTwF

Good afternoon,


Based on the information you've provided thus far, it may be helpful to schedule a support session to your environment in order to investigate this behavior in more detail.


If you're interested in scheduling a troubleshooting session, please email extension@screenconnect.com and reference this thread.


Regards,

Ben