0
Not a bug

Updated to 6.1 and unattended access

mrosa 4 years ago updated by Ben Burner 4 years ago 3

We currently have SC 6.0 installed with around 500 unattended access hosts.

I did a backup before upgrading to 6.1 from the website.

After the upgrade when i'm going to my managed hosts, all of them are not reconnecting.

When i'm going to the Licences in the admin settings it says to me that I don't have the good license.


has anything changed for the licensing since SC 6.0 ?


I currently have 3 concurrent connections "limit" in my reverted back SC 6.0 install

ConnectWise Control Version:
Server Affected:
Host Client Affected:
Guest Client Affected:

Answer

Answer
Not a bug

You will need to upgrade your ScreenConnect On-Premise license before upgrading to 6.1 stable since the release date for 6.1.12292 is 1/17/17, which is more than one year past your current license's issue date.


More information about upgrading an on-prem server to the latest version of ScreenConnect is found here: Upgrading on-prem server


Information about upgrading your on-prem license is found here: Upgrading on-prem license


Regards,

Ben

Waiting for information

Good morning,


On the Admin page License tab, you should see an issued date for each license on your server. What issued date or dates are listed for your license(s)?


Regards,

Ben

Currently it is like this in 6.0

LicenseValidation StatusUsage Report
Remove******; ****; Issued 2015-11-04; 3 concurrent sessionsSuccess

Answer
Not a bug

You will need to upgrade your ScreenConnect On-Premise license before upgrading to 6.1 stable since the release date for 6.1.12292 is 1/17/17, which is more than one year past your current license's issue date.


More information about upgrading an on-prem server to the latest version of ScreenConnect is found here: Upgrading on-prem server


Information about upgrading your on-prem license is found here: Upgrading on-prem license


Regards,

Ben

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