0
Not a bug

Short cut keyboard i.e cmd key and c - copy command not working when connected to a Mac

Nick Gagen 4 years ago updated by Ben Burner 4 years ago 1

When I connect to a Mac and use a shortcut keyboard command such as 'cmd key and c' while in a session it does not copy, paste or no command short cuts work!

ConnectWise Control Version:
Server Affected:
Host Client Affected:
Guest Client Affected:

Answer

Answer
Not a bug

Good day,


What version of ScreenConnect are you using? If you're connecting to a Mac guest via a Mac host, cmd+c and cmd+v should work as expected.


If you're connecting to a Mac guest from a Windows host, you will need to use the following keyboard shortcuts on the Windows host to execute the following commands on the Mac guest (in general, substitute the Windows key for the command key):


copy: Win+c

paste: Win+v

cut: Win+x

empty trash: shift+Win+backspace

create new folder: shift+Win+n


Regards,

Ben

Answer
Not a bug

Good day,


What version of ScreenConnect are you using? If you're connecting to a Mac guest via a Mac host, cmd+c and cmd+v should work as expected.


If you're connecting to a Mac guest from a Windows host, you will need to use the following keyboard shortcuts on the Windows host to execute the following commands on the Mac guest (in general, substitute the Windows key for the command key):


copy: Win+c

paste: Win+v

cut: Win+x

empty trash: shift+Win+backspace

create new folder: shift+Win+n


Regards,

Ben