+1
Under review

Mac update causes screenconnect to be disabled in screen recording

gbertorelli 3 weeks ago updated by Simon (Annet) 3 weeks ago 1

We regularly update our Mac clients as part of ongoing maintenance.

It is hard enough already that we have to do the updates manually because Automate does not have the ability to manage them like we do for windows based machines.

However since Catalina we now have to get the users to let us back in using ScreenConnect after authorising us in Security & Preferences/Security & privacy, screen recording etc.

We thought this was a one off, but recently every new update from Apple (10.15.6 and 10.15.7), have each disabled the screen recording feature, thus preventing us access via screenconnect.

Is anyone else out there experiencing the same?

ConnectWise Control Version:
20.9
Server Affected:
Host Client Affected:
Guest Client Affected:

Yes, had to manually reapply the screen recording permissions after the last macOS update.