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Under review

"Input Idle Disconnect Time Seconds" not being applied on cloud Access sessions

Simon (Annet) 2 weeks ago updated by Rishikesh Gajul (Product Manager) 1 week ago 1

The Advanced Configuration "Input Idle Disconnect Time Seconds" is correctly being applied to Access sessions on my on-premises installation of ConnectWise Control, but for some reason it's not working on my cloud instance.


But it is being applied to Support sessions on my cloud instance.

So only cloud Access sessions seem to be affected by this bug.

ConnectWise Control Version:
20.9
Server Affected:
Host Client Affected:
Guest Client Affected:

Answer

Answer

Hi Simon,

We have successfully tested this on our cloud instance. Kindly contact Support team to check the Advanced Configuration Editor settings.

Answer

Hi Simon,

We have successfully tested this on our cloud instance. Kindly contact Support team to check the Advanced Configuration Editor settings.