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Known issue

Remote Workforce Client Underlying Connection was closed

vladoano 2 weeks ago updated by Rishikesh Gajul (Product Manager) 2 weeks ago 1

The client won't connect saying "the underlying connection was closed. An unexpected error occured on a send.

ConnectWise Control Version:
20.9
Server Affected:
Host Client Affected:
Guest Client Affected:
Known issue

Hi Vladoano,

Thanks for reporting, development is currently working on a solution. This relates to the deprecated TLS 1.0/1.1 protocols. A workaround for now would be to have your Remote Workforce users login to your instance directly using your Control URL.

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