0
Under review

enter @ on macbook

rk 2 weeks ago updated 4 days ago 7

I can't enter "@" on macbook pro over Screenconnect session
After enter "@" Screenconnect session will be closed

Model: Macbook Pro
OS: Catalina 10.15.6

Thanks in advance.

ConnectWise Control Version:
20.1
Server Affected:
Host Client Affected:
Guest Client Affected:

Hi rk, 

I was able to send @ to a Macbook Pro on 20.9. I would suggest upgrading. 

Hi Caitlin,

Does it definitely not work on 20.1?

Thanks in advance.

Hi rk, 

I don't maintain a 20.1 instance to test against, that's at least 8 versions back at this point. I would suggest upgrading to the latest stable for this fix, or reaching out to support for additional troubleshooting.

thanks for your feedback :)

Hi Caitlin,

Summary:
We have installed Screenconnect on Linux Version 20.1.
For Linux there is no 20.9 version...

Problem:

From Windows Computer to enter "@" to a Macbook Pro, it close immediately the window

Thanks in advance.

Sorry, didn't know you were on Linux. You'll definitely want to reach out to Support so we can troubleshoot further!

alright, i will do so ...