Under review

osx 10.15.5 screen recording cannot be set

riclewallen 3 months ago updated by homerjsimpson8 2 months ago 2

I have a client running osx 10.15..5.   Installed connectwise control package.   Got through the other security and privacy settings.   When I went to screen recording, connectwise control does not show up.   There is no option to manually add the program.   I am at a loss.   Please advise

ConnectWise Control Version:
Server Affected:
Host Client Affected:
Guest Client Affected:

I am having a similar issue since upgrading to Catalina 10.15.5. Keep getting prompted to allow Screen Recording. When I click the Connectwise Control Request Access buttion on the host no entries show up for Connectwise control in the Screen Recording section of Security & Privacy | Privacy. I have tried reinstalling both from the web console and a manual install on the host.