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Android Control app crashes when non-default keyboard is used

c2020 3 months ago updated by Caitlin M Barnes (Product Manager) 2 months ago 1

Device: Samsung Galaxy S7


When SwiftKey is used as the keyboard instead of Samsung Keyboard and input is attempted during a session, the app crashes.  The crash data shows:

Package version: 28372

Package version name: 20.1.28372.7436


Exception class name: java.lang.NullPointerException

Source file: MainActivity.java

Source class: com.screenconnect.androidclient.MainActivity

Source method: getKeyboardLayoutID

Line number: 642

I can provide the full stack trace if needed.

When the Samsung Keyboard is used there's no issue.

I'm running an instance of Control version 20.2.27296.7376.

ConnectWise Control Version:
20.2
Server Affected:
Host Client Affected:
Guest Client Affected:

Hi c2020,

What version of the Android app are you using?