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Under review

ConnectWise Pi issues

Cole M 3 months ago 0

Hello,

At our company we have a bunch of Raspberry pi's hooked up to screens to display information. We created a installer to install the ConnectWise client onto these pi's. The issue occurring does not affect all the pi's just specific ones. ConnectWise installs and works on over half of the pi's. The other half will install and run the client, and we are able to remote into the newly connected pi, but after about 5 min the pi disconnects and it seems like the connectwise client uninstalls itself since we cannot see a connection to the pi. In a terminal using the dpkg -l command shows that connectwise is installed but it does not connect and there is no connectwise icon in the corner. Anybody have any ideas what may be causing this permanent disconnect

 

Raspberry Pi version 10.1

open JDK version 11.0.5 2019 10-15

ConnectWise Control Version:
20.5
Server Affected:
Host Client Affected:
Guest Client Affected: