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Under review

Surface computers can't be connected to after coming out of sleep

Nathan Call 5 months ago 0

This just started happening yesterday. 

I have a variety of computers that have ConnectWise Access setup on. 

Surface computers will no longer let me connect when they come out of sleep. Computer is on and connected to the internet. I have to get my end user to find and double click on the Connectise Icon in the Windows Taskbar, then the computer connects immediately. 

Happening only on my Surface machines, no others.

Computers are set to never Hibernate or shut off hard drive. Sleep is manual when connected to power. 

Connecting to these machines worked correctly for months until just yesterday.

Thoughts?

ConnectWise Control Version:
20.2
Server Affected:
Host Client Affected:
Guest Client Affected: