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Under review

While on an support session we have a tech who states that upon reboot he was switched to another computers access session. screen

Jason Wallace 6 months ago 0

Notes from my Tech:

So I was support remote controlled into a customer’s machine. I had her restart her machine after installing a piece of software. After disconnecting with her and waiting for the reconnect after her machine restarts. I was in a computer that looked a little different that before. But I didn’t think anything of it as she said her machine had come back up. Next thing I know I see communicator open and I notice that it’s a differnt computer which is an access computer. Not sure how that happened…. Should be session: 283123 there will be two of them as I recreated the session, so it’s the longer of the two.

ConnectWise Control Version:
19.4
Server Affected:
Host Client Affected:
Guest Client Affected: