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Under review

Consent not appearing for backstage session switch.

Cee 7 months ago updated 6 months ago 3

Whenever a support session is created and the host tries to switch to a backstage session, no consent prompt pops up for the guest to give consent.

ConnectWise Control Version:
20.1
Server Affected:
Host Client Affected:
Guest Client Affected:

Hello,

Still having this issue as the consent prompt doesn't show up.

Software version is 20.1.27036.7360

Is the auto consent to backstage setting enabled in the app.config settings?

We need this off due to our privacy policy.