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Screenconnect jnpl crash when client is Ubuntu 18

Vincent Lee 7 months ago 0


Dear Support, My user facing issue when supporting user running Ubuntu 18. The guest will show connected and then stop responding, freeze or blank screen. I tried few methods like update JDK 11 and uncomment wayland, but also no help. Can you please guide me how to resolve this issue?
Additional information
Most of the time guest did not see anything after the jnpl launched successfully and in the meantime host will see a message "Waiting for consent".

Occasionally the consent Windows will appear on guest but it just freezes and not "click-able".

Last update
ConnetWise support team registered this issue and investigating the root cause.

ConnectWise Control Version:
20.2
Server Affected:
Host Client Affected:
Guest Client Affected: