Under review

Session Window opens tiny on 4K Monitor

Karama 2 weeks ago updated 4 days ago 3

Since upgrade to 19.5 when i open a client session the session Window is tiny and i have to resize it larger to make it usable.  When i close the session and re-open it opens tiny again, it does this no matter what computer i click on and start a session.  Nothing has changed on my computer.  Wasn't doing this before upgrade to 19.5

ConnectWise Control Version:
Server Affected:
Host Client Affected:
Guest Client Affected:

Had the same problem after we upgraded to 19.5 but my co-workers did not experience this issue.  I was able to resolve it by removing Connectwise from my machine. Reboot. Then reinstall and it is opening as normal prior the upgrade.  YMMV.

I did that and it worked for a few days.  Then i used Remote Desktop to connect to my Desktop which has the 4K (and 2K) screens.  I used Remote Desktop from my laptop instead of ConnectWise because it's unusable going from a laptop which is HD (1920 x1080) to my Desktop which is 4K and 2K.  Remote Desktop will at least resize my monitor screen so i can see what i am doing.  When i went back to use my Desktop (not RDP, sitting at my Desktop) and went to use ConnectWise sure enough the resize problem had come back.  So if my only solution is i have to uninstall/reinstall everytime that isn't a solution and this wasn't a problem before 19.5.  To add insult to injury the 19.5 claims to make using and resizing ConnectWise Session Windows easier by it remembering the window placement which it does not

To YMMV though thank you for help.

So looking at 19.6 i see this among other fixes

"Bug, Host Client,  Host client opens as small square"

and this

"Bug,  .NET Client, Host Client,  Opening monitor in different window doesn't size it correctly"

That sounds familiar, and i see other fixes related to Windows Size/Location so there are obvious problems with 19.5

I wonder if i can upgrade to 19.6 early it can't be worse.  If i sound bitter it's because starting with 19.4 and now 19.5 i have multiple problems on both of my laptop and Desktop.