Advanced Configuration Editor on v19.6 — "Object reference not set to an instance of an object."

Simon (Annet) 1 month ago updated 4 weeks ago 3

I updated my cloud instance to 19.6.26188.7290.

On the Configuration page, when I click on any of the four links under 'Web Configuration', I get the following error message: "Object reference not set to an instance of an object."

This isn't the case with the links under 'Application Configuration' or 'Disable Host Client Menu Items'. They're working just fine.

ConnectWise Control Version:
Server Affected:
Host Client Affected:
Guest Client Affected:

I fixed your instance. Not sure how this happened, but I've seen it a couple times before. Somehow, one (or more) of the web.config keys gets saved without a "value" attribute.

Were the four web.config menus working properly before you upgraded?

Thanks Eric! Yes, that’s right — they were working fine before the upgrade.