We use CylanceProtect as our antivirus and we can not update to the latest version of ConnectWise Control Client Version: 19.4.25699.7240 on Windows 10. The update worked fine for my Mac users. The first update try it caused all of my users to go offline and I could not connect to them unless they rebooted. I added the file to the safe list in Cylance and tried the update again and it will not update. At this rate of issues, I cannot afford to use this software as I cannot support my employees.
Customer support service by UserEcho