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Under review

Notes field deletes automatically

Nathan Tong 2 months ago updated by Mayfield 2 months ago 1

Hi, I've seen a few posts on this a few years ago, but we have still been having this issue. We add a few notes to a machine, and eventually they always get deleted. I dont know if its when there is an update, or if its the age, but 100% of the notes get deleted.

ConnectWise Control Version:
15
Server Affected:
Host Client Affected:
Guest Client Affected:

By default for the last 1-2 years, AddedNote events have been excluded from deletion on new instances. You may need to adjust your instance's database maintenance settings.

https://docs.connectwise.com/ConnectWise_Control_Documentation/Get_started/Administration_page/Database_page