Latest version v19.4 disables shared clipboard by default. At the very least this is an insane bug, because prior to this it was ALWAYS enabled by default. I don't even remember when shared clipboard became a toggle actually, maybe only in this new version.
Connectwise you NEED to make sure that if you bring in new functionality you MUST give an option to customise it, as in give me the option to enable it by default or not if you want to add that as an option. Don't know why anyone would want shared clipboard turned off anyway. But hey.
Customer support service by UserEcho