A client upgraded their Mac to Catalina and when creating a Support Session, you can't connect to their machine. The downloaded app runs without issue and shows ready for connection in the Sessions list, but when you try and connect to the device, the app crashes and you're disconnected straight away. Tried on multiple occasions and created multiple different sessions.
We're using the latest eligible version - 19.4.25542.7214
Customer support service by UserEcho