+5
Under review

Blank screen(s) with multiple monitors macOS

CedricS 1 week ago updated by ManuelGonzalez.IT 15 hours ago 5

Updated all of the clients today and now I cannot see any additional monitors. The users I am connecting to are using macOS 10.14.6. This was not happening on the previous ScreenConnect version. Also, the one screen that is working does not consistently refresh. I have one user that clearly has windows open but I see desktop icons. Any help would be nice as all of my employees work remote and my hands are tied.

ConnectWise Control Version:
19.4
Server Affected:
Host Client Affected:
Guest Client Affected:

Also, the on focus or mouse click does not line up with anything. I cannot click anything where I want it and yields itself unusable.

Not sure if this is related but I am having trouble viewing remote screens even if there is only one screen.

Server- Centos

Clients- Windows 10, Mac OS X v13.5

Host - Mac OS 14.6

This is a new bug in CWC v19.4


You can see in the image that it thinks the session is connected

More info- when the system is unresponsive like this, clicking the close button (you left red dot) does nothing.

to get out of the session, you have to quit the host software

It happens to MacOS 10.13.6 as well.
The right screen was blank, can only see one screen.

Same here. Please fix this ASAP.