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Send keyboard keystrokes misstype like wrong keyboard mapping - 19.3.25169.7170

GregK 11 months ago updated 10 months ago 1

We updated our version to 19.3.25169.7170

After that we have the following problem.

Keyboards are messing up. For example

HUNgarian host (windows) presses ";" on the supported user endpoint gives "é" (that’s the Hungarian physical keyboard press) and other characters are also swapped.

HUNgarian host wants to copy paste e-mail address with "send keyboard strikes"

"somebody@company.com" , at the user endpoint (MacOS manifests "somebodyacompany.com" (so it replaces "@" to "a")

or it starts some mac keyboard shortcut (screenshot of region)

On Every version before, it worked flawless, no matter which local keyboard layout was at the guest side

ConnectWise Control Version:
20.7
Server Affected:
Host Client Affected:
Guest Client Affected:

Hello

Can you please update us regarding the issue?


On Mac even if the guest has the same layout as the host if you want to type

“\”

or

“@”

ar almost any special character with Altgr or even with Shift

or you want to “send keyboard keytrokes”

it writes something else (“a” instead of “@” for example) os drops the connection for a few seconds (crosshair appears sometimes on guest monitor) or both.

This makes sometimes impossible to type usernames/passwords remotely without share them with the on-site people, wich makes security noncompliant.

Please let us know how this can be fixed to work as before updates.

We already updated to 19.4.25542.7214 , but issue is the same