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Under review

black screen windows 10 32-bit using Medium or Low Screen Quality

Joe Ely 5 months ago 0

Support person has a 32-bit version of Windows 10. We had our Default Screen Quality set to Medium.  When they would connect to a client, they got a black screen. If they change their session's Screen Quality to High, the screen would show up.  The same happens if your Default Screen Quality is set to Low.  We have 8 or 9 computers that use ConnectWise Control. 3 of them are 32-bit Windows 10 computers.  The rest are 64-bit Windows 10 computers.  Its only the 32-bit computers that experiences this issue.

ConnectWise Control Version:
14
Server Affected:
Host Client Affected:
Guest Client Affected: