Under review

windows 10 Start Menu small icons and unable to scroll in Settings windows

gregg 8 months ago updated 7 months ago 3

I have several Windows 10 version 1903 machines that have issues when connected via Control.  The Start Menu shows small icons.  When I am in the Settings windows, I can't scroll down.  I tried to run the Intel Driver Assistant and just comes up with a blank window when launched.

If I disconnect using Control and then RDP into the device, all of the above work without issue.

ConnectWise Control Version:
Server Affected:
Host Client Affected:
Guest Client Affected:

We are having the exact same issue here, and were told by support to post our bug issue here. Service Ticket #12237799

We are noticing that it also affects Windows 10 1809 clients that have the Intel HD Graphics 5500 with driver 

This just happened to me this past week.  It was quite a strange experience not knowing if what I was seeing was actually happening on the host.  It happened while I was performing a Windows 10 1709 to 1809 Windows Update on an HP EliteBook 840 G4 w/ an Intel HD Graphics 620 video card presently at driver version (12/10/18), but I can't guarantee this is the driver I was running at the time I noticed the issue (it likely was, just don't know for sure without testing again).

The machines that I have were upgraded from 1809 to 1903.  They are using Intel(R) UHD Graphics 620.  I did revert back the driver from (4/30/2019) to and still had the issue.  I just looked again and decided to "Search Online" for new driver.  It downloaded and installed again.  I installed and rebooted but had same issue.  I went to Intel site and used the Intel® Driver & Support Assistant to look for drivers.  I actually could not install Intel DSA while connected with Control as the pop up window looked blank.  I connected using RDP and the same Intel window looked normal and I could run through the install.  There was an update for the display driver.  I tried to install but got an error that a manufacturer specific is currently installed and it would not move on.  https://www.intel.com/content/www/us/en/support/articles/000005469/graphics-drivers.html

There was also Intel® Dual Band Wireless-AC 8265 and Intel® Wireless Bluetooth® for Windows® 10 updates that I was able to install.

Rebooted and still bad but expected as the Graphics driver not upgraded.  

I then went to Lenovo site and ran Lenovo Vantage utility to check for display drivers.  There were 5 Critical updates that I ran first.

-Intel Dynamic Platform and Thermal Framework Driver

-Lenovo Intelligent Thermal Solution Driver

-Intel WLAN Driver 8265

-Lenovo SSD and HDD Firmware Update Tool

-Intel Management Engine 11.8 Firmware

I rebooted after the 5 installed.  I ran Lenovo Vantage again.  Installed 3 Recommended updates

-Lenovo ThinkPad BIOS Update

-Realtek Card Reader Driver

-Intel PRO/1000 LAN Adapter Software

I rebooted after the 3 installed and same issue

-Uninstalled and deleted Graphics driver


-Ran Intel® Driver & Support Assistant again and was able to install


-Confirmed driver version (8/23/2019) but still had issue