Machine I am accessing - MacMini
Client version: 19.3.25169.7170\
Operating System:Apple Inc., Mac OS X (10.14.6) (en_US)
Processor(s):Intel(R) Core(TM) i3-8100B CPU @ 3.60GHz (4 virtual) (X64)
Machine I am accessing from: Windows 10 ThinkPad RS5. Software version 19.3.25169.7170
When I access my MacMini using ScreenWise, all windows on the MacMini appear white. There is one large mystery window that does not seem to be an actual window - perhaps a hidden overlay from ScreenConnect? I cannot close the mystery window. Other windows I can blindly interact with, though I cannot see what I am doing.
If I plug a display into the MacMini, the problem instantly goes away. In my case, I am using a USB-C -> VGA converter. When I have the physical display connected, the mystery window is not visible. If I unplug the display, the problem occurs again. After doing this 1 or 2 times, the problem will not re-occur until after OS sleep/resume.
From the same Windows ThinkPad I am able to successfully work with other remote agents, but all are Windows based. I only have 1 MacOS device, and it exhibits this problem.
Customer support service by UserEcho