Under review

Issues with the Session Summary generated by Zendesk Integration

Simon (Annet) 8 months ago 0

I'd like to report two issues:

(1) In the Session Summary, every Japanese character is replaced with '?' even though on the CWC log page they're displayed correctly.

(2) Timestamps are in GMT, even though both Zendesk and CWC instances are in GMT+9.

Image #1 (Zendesk)

Image #2 (CWC)

ConnectWise Control Version:
Server Affected:
Host Client Affected:
Guest Client Affected: