+1
Under review

Screenconnect will not load properly in Internet Explorer

MJC 11 months ago updated by Michael Legato (Support) 11 months ago 1

Screenconnect will not load properly in Internet Explorer. The scroll bars loads on the left but nothing else. The bottom of the page is white. Everything works in Chrome and Firefox.

IE = 11.2906.14393.0

ConnectWise Control Version:
20.4
Server Affected:
Host Client Affected:
Guest Client Affected:
+2

Hi MJC,

I'm sorry, Internet Explorer is no longer a supported browser for Control, with the exception of the Guest page (join with a code):

https://docs.connectwise.com/ConnectWise_Control_Documentation/Technical_support_bulletins/IE_deprecation_for_6.8_Host_page

You can still use a supported browser as outlined here, including current versions of Chrome, Edge, Firefox, and Safari (most Chromium based browsers also should work, but aren't explicitly listed):

https://docs.connectwise.com/ConnectWise_Control_Documentation/Get_started/Browser_requirements