+2
Under review

Black Screen on Guest Mac

lsnover 11 months ago updated by Caitlin Barnes (Product Manager) 4 months ago 6
ConnectWise Control Version:
20.3
Server Affected:
Host Client Affected:
Guest Client Affected:

I have a number of machines that I connect to that were working fine.   Now, all I get is a black screen when I connect.   Happens whether user is logged in or not.   One is an "Access" type connection, the other is a "support" type connection.  Tried reinstalling client and issue continues.   Using version 6.9 on MacBook for access and version 6.9 on iMacs are the machines I'm attempting to connect to.   This is quite annoying.

Having a similar issue. Only works when an external monitor is plugged in

We've recently started having this issue as well.  So far its only been with one computer.  On the latest version (19.1.24.x) on a Macbook Pro running Mojave.

I cant see the screen when remoting into a mac os mojave device.... 

Hi Robert, 

Have you followed these steps to grant access? Unfortunately, access needs to be granted from the physical Mac machine the first time due to limitations put in place by Apple. 

Mojave requires special security settings