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Under review

Client hangup Guest Support Session

Bas H. 1 year ago updated 1 year ago 4

When creating a Support session with a guest and user is switching to another account, your session hangs instead of saying "Waiting for Guest...". Also, session will not come back and the session screen is flickering. It is not able to close the session except via Task Manager.

Video example:

https://bashoogers.nl/cw/Bugreport/CWBugreport.mp4

ConnectWise Control Version:
20.4
Server Affected:
Host Client Affected:
Guest Client Affected:

I haven't managed to get a complete replication of this yet. I see a moment of flickering, but I do end up at the login screen.

Does this happen on any machine?

Hi Eric.

I noticed this problem you described, today. However: this machine was enrolled with ConnectWise. I've encountered this problem on a non-enrolled device (Guest Support Session). I think the main thing is that the flickering part has to been fixed as also the ability to close the session.

Hi Eric,

Probably only on Windows 7 machines.

+1

I have seen a similar thing happen when I switched with the client from Console to a RDP user on a Windows Server 2008 R2 Standard (6.1.7601) (en-US). It does not happen always, just sometimes. Window flickering and nothing else able to do than to end the task through Task Manager. Client runs on Windows 10 Pro for Workstations (10.0.17763) (en-US)