+1
Under review

Block Gues Input not blocking

MJ Does IT 1 year ago updated by Rishikesh Gajul (Product Manager) 1 week ago 4

I just started a remote session with a remote client. While logging in I realized his keyboard is stuck, somebody must have left something on keyboard. Easy peasy, I blocked Guest Input and got around that. But then while actually trying to work I noticed the remote keyboard is active again, even though I blocked it, and it was still blocked.

ConnectWise Control Version:
Server Affected:
Host Client Affected:
Guest Client Affected:

Answer

Answer

Hi Jason,

Thank you for raising this issue with us. We have tested this on our side and could not reproduce it . I will strongly suggest you to contact our Support team for further assistance.

Update: so I got around that by un-blocking guest input and then blocking it again. It seems whatever blocking option is selected before log-in stops working after log-in, and has to be re-enabled again. I've seen the same thing happen with screen block, if I set it before log in, it doesn't stick. Is shows as being enabled but it isn't.

+1
Under review

We're on 20.10.957.7556 and this is still broken. Blocking guest input doesn't do anything.

Answer

Hi Jason,

Thank you for raising this issue with us. We have tested this on our side and could not reproduce it . I will strongly suggest you to contact our Support team for further assistance.