0
Not a bug

When disconnecting and closing connexion the app stays open on the client side macOS

Tech_Commandare 1 year ago updated by Eric Davis (SDT) 1 year ago 7

One of our customers called us back this morning because she could see that we were still connected on her mac even after we closed the connexion on our side.

ConnectWise Control Version:
20.3
Server Affected:
Host Client Affected:
Guest Client Affected:

I haven't heard any other reports of this, so could you provide a bit more information?

* Host OS

* Guest OS (i.e. which version of MacOS)

* Host and Guest client versions (if they are different)

* How long did the connection remain open after you closed it?

* Has the issue reoccurred?

Hi Eric,


Thanks for the quick reply.


-Host OS : Windows 10

-Guest OS : macOS HighSierra or Mojave not 100% sure but the issue only happens with a mac

-Host and Client are on version : 6.9.21870.6964

-Not sure how long it stayed open the user called back yesterday morning and I connected with her on wednesday afternoon. 

-Yes this is not the first time either myself or my collegue here about this but only with macs

Hello Eric,

Would you need more information from me ? 

Thanks,

Tech_Commandare

I haven't managed to replicate this issue yet, and I still haven't heard any other reports, so I'm not sure what to make of it.

Do you run antivirus on the host machine? I've heard reports of AV software uploading host clients to sandbox machines for execution and analysis. It might be interesting to check the timeline for the affected session(s) to see the initial delay and duration of any unexpected host connections.

Hi Eric,

Thanks for your response.

I will verify with the client and get back to you.

Thanks,

Jeffrey Dobbin

Hi Eric,

The client says that she does not have an Anti-virus on the machine.

Let's close this ticket and I can etiher re-open it if the issues reoccurs or open a new one.

Thank you,

Not a bug

Sounds good. To clarify, though, I was asking if you (or whoever was the host of the session) had antivirus on their own machine. For example, if you connect to your guest with the ClickOnce installer, then your (i.e. the host's) AV might upload it to a VM somewhere and run it, creating another connection to the guest.