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Under review

SAML fails due to too many groups

MartinT 10 months ago updated 5 months ago 3

Environment to reproduce:

Have a SAML server setup and working.

Using ADFS as a backend server.

Sidenote:

SAML works for all users with other applications, like ITGlue.

SAML works for most users using Control.


Have user who is a member of 170 AD groups. 

Error:

User can't login with SAML to Control. Just acts like he never pushed the button. Address bar URL ends with errorcode 6 after he clicks login with SAML.


SAML reply when replicating the issue comes through as expected.


Workaround:

Remove user from 40 groups and now it works expected.

Bug:

SAML fails when user a member of too many groups

ConnectWise Control Version:
10
Server Affected:
Host Client Affected:
Guest Client Affected:

Thanks for the detailed report. This is a registered issue, but we weren't able to replicate it before. We'll take another look at it in light of this information.

I can provide an demo of this bug if that would help.

Hi Team,

Second member in my team got hit this week by this. I did a remote session with Control support 6 months ago and provided detailed information at that time. Any news on a fix for this?