SAML fails due to too many groups

MartinT 1 year ago updated by Eric Davis (SDT) 2 months ago 4

Environment to reproduce:

Have a SAML server setup and working.

Using ADFS as a backend server.


SAML works for all users with other applications, like ITGlue.

SAML works for most users using Control.

Have user who is a member of 170 AD groups. 


User can't login with SAML to Control. Just acts like he never pushed the button. Address bar URL ends with errorcode 6 after he clicks login with SAML.

SAML reply when replicating the issue comes through as expected.


Remove user from 40 groups and now it works expected.


SAML fails when user a member of too many groups

ConnectWise Control Version:
Server Affected:
Host Client Affected:
Guest Client Affected:

Thanks for the detailed report. This is a registered issue, but we weren't able to replicate it before. We'll take another look at it in light of this information.

I can provide an demo of this bug if that would help.

Hi Team,

Second member in my team got hit this week by this. I did a remote session with Control support 6 months ago and provided detailed information at that time. Any news on a fix for this?