+2
Fixed

Error on General Page - Version 19.0.22546.6989

mhighsmith 2 years ago updated by Eric Davis 1 year ago 12 3 duplicates

When you first click on a location with the General Tab selected. Version 19.0.22546.6989

ConnectWise Control Version:
20.3
Server Affected:
Host Client Affected:
Guest Client Affected:

Answer

Answer
Known issue

Yes, most extensions haven't been updated with the 19.0 compatibility changes yet. We'll try to get through the rest of these this week.

Duplicates 3

also is not populating the HOST data in the Start or General Tabs.

Could you copy and paste the full text of the error?

Also, are you using any extensions?

System.ArgumentException: Unable to convert arguments to corresponding parameter types: Cannot convert object of type 'System.String' to type 'System.String[]' ---> System.InvalidOperationException: Cannot convert object of type 'System.String' to type 'System.String[]'
   at System.Web.Script.Serialization.ObjectConverter.ConvertObjectToTypeInternal(Object o, Type type, JavaScriptSerializer serializer, Boolean throwOnError, Object& convertedObject)
   at System.Web.Script.Serialization.JavaScriptSerializer.ConvertToType(Object obj, Type targetType)
   at ScreenConnect.WebServiceBase.<>c.<System.Web.IHttpAsyncHandler.BeginProcessRequest>b__15_0(WebParameter parameter, Object value) in C:\Build\builds\f483b0d3\0\cwcontrol\cwcontrol\Product\Web\WebServiceBase.cs:line 208
   at System.Linq.Enumerable.<ZipIterator>d__61`3.MoveNext()
   at System.Linq.Buffer`1..ctor(IEnumerable`1 source)
   at System.Linq.Enumerable.ToArray[TSource](IEnumerable`1 source)
   at ScreenConnect.WebServiceBase.System.Web.IHttpAsyncHandler.BeginProcessRequest(HttpContext context, AsyncCallback callback, Object extraData) in C:\Build\builds\f483b0d3\0\cwcontrol\cwcontrol\Product\Web\WebServiceBase.cs:line 206
   --- End of inner exception stack trace ---

Server stack trace: 
   at ScreenConnect.WebServiceBase.System.Web.IHttpAsyncHandler.BeginProcessRequest(HttpContext context, AsyncCallback callback, Object extraData) in C:\Build\builds\f483b0d3\0\cwcontrol\cwcontrol\Product\Web\WebServiceBase.cs:line 216

Exception rethrown at [0]: 
   at ScreenConnect.AsyncResult`1.End() in C:\Build\builds\f483b0d3\0\cwcontrol\cwcontrol\Product\Core\AsyncResult.cs:line 104
   at ScreenConnect.WebServiceBase.System.Web.IHttpAsyncHandler.EndProcessRequest(IAsyncResult result) in C:\Build\builds\f483b0d3\0\cwcontrol\cwcontrol\Product\Web\WebServiceBase.cs:line 254
+1

Extension "Additional General Information" seemed to be the cause. I disabled it and the problem went away. but now i do not see the Extension anymore and do not see it online. But the information in the Start and General Tabs is still blank?

@mhighsmith, see my comment below. I looks like after updated the guests to current, they are displaying the info within those sections of the General tab.

I found the extension - it is now grouped as inactive.

+1
Planned

It looks like some API changes broke the extension. Thanks for the report - the issue has been registered.

I can confirm that disabling that extension did indeed stop the message from popping up. Ironically, the General tab now shows more information for the device under the Device, Network and General sections. It may be as a result of the guests being updated to the current client as well.


Side note, we have dynamic sessions groups that display devices that are up-to-date or outdated. As they get upgraded, the count increases and decreases accordingly. Nice way to keep track with a consolidated view.

Answer
Known issue

Yes, most extensions haven't been updated with the 19.0 compatibility changes yet. We'll try to get through the rest of these this week.

Also had to remove the Tile Session View Extension for everything to populate and see the screen shots

Commenting disabled